Curriculum AY 2016-17 onwards
Year 1
Semester 1
- Business Communication: Marketing and Promotion
- Introduction to Service Sectors (Part 1)
- Introduction to Service Sectors (Part 2)
- Marketing and Selling
- Lab: IT Skills – Basics-1
- Lab: IT Skills – Basics-2
- Lab: Marketing and Selling
Semester 2
- Environmental Science
- Sector study - 1
- Sector study - 2
- Collaboration, Business Processes and Workflows
- Lab: IT Skills - Advanced - 1
- Lab: IT Skills - Advanced - 2
- Lab: Collaboration, Business Processes and Workflows
Year 2
Semester 3
- Business Communication - 2
- Sector study - 3
- Sector study - 4
- Customer Centricity
- Lab: Data Management and Analysis - 1
- Lab: Data Management and Analysis - 2
- Lab: Customer Centricity
Semester 4
- Research Methodology
- Sector study - 5
- Sector study - 6
- Customer Feedback and Grievance Management
- Lab: Financial Accounting - 1
- Lab: Financial Accounting - 2
- Lab: Customer Feedback and Grievance Management
Year 3
Semester 5
- Business Communication-3
- Sector study - 7
- Sector study - 8
- Quality at workplace
- Lab: Cyber Security - 1
- Lab: Cyber Security - 2
- Lab: Quality at Workplace
Semester 6
- Soft Skills
- Sector study 9
- Sector study 10
- Lab: Business Communication-1
- Lab: Business Communication-2
- Project
Note : For detailed Curriculum and pattern refer Prospectus published on YCMOU’s website.
